Last Updated: 20-05-2024

Midas Facilities Management Limited (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website midasfacilities.co.uk (the “Site”) and when you engage with our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect and process the following data about you:

a. Personal Identification Information

• Name
• Email Address
• Phone Number
• Company Name
• Property Address

b. Technical Data

• IP Address
• Browser Type and Version
• Time Zone Setting
• Browser Plug-In Types and Versions
• Operating System and Platform
• Other Technology on the Devices You Use to Access the Site

c. Usage Data

• Information About How You Use Our Site
• Services You View or Search For

d. Marketing and Communications Data

• Your Preferences in Receiving Marketing from Us
• Your Communication Preferences

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide and maintain our services.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our Site when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our services.
• To monitor the usage of our Site.
• To detect, prevent, and address technical issues.
• To send you marketing and promotional communications (if you have opted in to receive such communications).

3. Disclosure of Your Information

We may share your information with third parties in the following situations:

• With service providers who perform services on our behalf.
• To comply with legal obligations, such as a court order or a subpoena.
• To protect and defend our rights or property.
• To prevent or investigate possible wrongdoing in connection with our services.
• To protect the personal safety of users of the Site or the public.

4. Data Security

We use administrative, technical, and physical security measures to protect your personal information. While we have implemented reasonable security measures to protect the information we collect, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your information.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal information.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected].

6. Cookies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

 

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected].
• Phone: +44 (0) 128 4645 026
• Address: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

Thank you for visiting Midas Facilities Management Limited and for trusting us with your personal information.